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Booking your appointments from your checklist

Your checklist includes appointments to book with Woobie's provider partners. Here's how booking works and what to expect.

Where you book

Booking links on your checklist open a scheduler for the right provider:

When you schedule, select "Woobie Diagnostics" after choosing your provider.

It says I don't exist as a patient

That's normal the first time you book — the scheduler doesn't have you on file yet. Just schedule the appointment as a new patient and you'll be able to book.

Why am I being asked for a credit card?

The scheduler asks for a card to hold your appointment. It is only charged as a no-show fee if you miss a scheduled appointment without canceling. You are not being charged for the appointment itself — your one-time Woobie membership covers the service. If you need to reschedule, submit a support request and a rep will help so you avoid a no-show fee.

My Behavioral Health link sends me to a support request — is that a mistake?

No — that's intentional. If you're already rated 70% or higher for a mental health condition and want to pursue a higher rating (up to 100%), that goes through a special request instead of a direct booking, so the team can confirm your goal and guide the next step. Submit the request and the team will follow up.

If your Behavioral Health section instead shows a booking calendar, book it like any other appointment. If it shows neither (you don't have an existing mental health rating yet), no outside appointment is needed right now — you'll file with the VA first.

Do I need a sleep study?

No — you don't need a private sleep study before filing. If sleep apnea applies, the VA will order a sleep study as part of your C&P exam. If you're ever asked to pay for a sleep study elsewhere, that's a separate cost — not a Woobie fee — so submit a support request before paying and we'll help.

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